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 problems with larger files ... |
bosArt
admin
Registration Date: 09-17-2014
Posts: 79
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| problems with larger files ... |
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recently customers reported having problems with downloading larger files. sometimes not even 12 attempts were enough. therefore I deactivated products with filesize larger than 200 MB. but even for smaller files problems may occur. when testing I sometimes needed several download attempts for files between 100 and 200 MB.
this is extremely frustrating and demotivating. I am already thinking about closing the shop for good. I don't have the time nor the energy to optimize the php code every time they change something server side. and I know all that causes problems worked well just a month ago.
sadly I don't make enough money to hire a professional webmaster to take over.
anyway, in case you encounter similar problems please be sure to notify me. I can always upload files to my own Project Send in case the shop download does not work ...
greetings bosArt
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have fun ...
bosArt
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05-29-2015 21:42 |
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bosArt
admin
Registration Date: 09-17-2014
Posts: 79
Thread Starter 
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| RE: problems with larger files ... |
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okay, I found a quick solution: I added multipart archives to the download list of critical files. so if the big file does not work, you can alternatively download the multipart archive. this is not as big a problem as I thought because there are only 3 publications in the whole catalog that might be affected ...
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have fun ...
bosArt
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05-30-2015 17:24 |
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Mandrake 
Administrator
Registration Date: 03-03-2010
Posts: 999
Location: NY
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| RE: problems with larger files ... |
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Best of luck with this. Let me know if you need help
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05-31-2015 01:09 |
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bosArt
admin
Registration Date: 09-17-2014
Posts: 79
Thread Starter
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| RE: problems with larger files ... |
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| quote: |
Originally posted by Mandrake
Best of luck with this. Let me know if you need help |
thanks for the offer. seems it has nothing to do with any specific php code. I have two different so called "1 click webshops" installed. these are integrated software modules provided by the webhost. so basically it should work as intended without any changes. one is oscommerce, the other zen cart. and in both the problem with the larger files occur since about a month. there was another issue: htaccess secured parts of the website were not accessible. the htpasswd files originally were located in a seperate directory below webroot named "files". also below webroot is the directory "html" (same level as "files"). in "html" all my websites and webapps like the shops and gallery are stored. when I moved the htpasswd files into that directory it miraculously worked again. as this location is still one level below webroot I thought I'd try to move the downloadable files there too ...
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have fun ...
bosArt
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05-31-2015 08:39 |
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